{"id":306,"date":"2019-12-11T15:01:45","date_gmt":"2019-12-11T15:01:45","guid":{"rendered":"https:\/\/new.researchpeptides-europe.com\/peptide\/faq\/"},"modified":"2026-08-08T01:59:37","modified_gmt":"2026-08-07T23:59:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/tst.kathama.com\/cs\/info\/faq\/","title":{"rendered":"\u010casto kladen\u00e9 ot\u00e1zky"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do we take Payment <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

At the moment we accept payment via direct bank transfer or a payment link if under 500 euros\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI did not receive an e-mail confirmation after placing an order ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Maybe our order confirmation has landed in your spam or junk folder. If you have not received an e-mail confirmation please e-mail us at <\/span>admin@researchpeptideseurope.com <\/a>and we will help you in any way possible.<\/span><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere do you ship from?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We ship from our Spanish<\/strong> warehouse in EU\u00a0<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat countries do you ship to?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Within the European Union\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you ship to Norway ? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Whilst we don’t delivery directly to Norway . Many customers use https:\/\/www.grensepakke.no<\/p>\n

for collection of parcels\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you ship to Switzerland?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, we do ship to Switzerland. You will need to create a Swiss Paket account and collect your parcel from your chosen Swiss Paket location at the border<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI live in Andorra \u2013 how can I receive parcels?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We can send your order to a Spanish or French pickup location near the Andorra border (using networks like Mondial Relay, InPost, or Correos Citypaq). You then collect it just across the border and bring it into Andorra.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI live in Liechtenstein \u2013 how can I receive parcels?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Your order can be delivered to an Austrian or Swiss parcel station very close to the border. From there, you can either collect it yourself or use a courier to bring it the short distance into Liechtenste<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI live in Gibraltar \u2013 how can I receive parcels?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

A:<\/strong> We can ship your order to a Spanish address right next to the Gibraltar border (e.g. in La L\u00ednea). Once your parcel arrives, you simply cross the border to collect it. Some private services even specialise in holding packages for Gibraltar residents<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Do you ship discreetly? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, we prioritise your privacy and ship all orders in discreet packaging. There are no company names, or product descriptions on the outside packaging, ensuring that your order is delivered with the utmost confidentiality.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I ensure my order complies with customs regulations in my country?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

It\u2019s important to familiarize yourself with your country\u2019s customs regulations before placing an order. Customs procedures vary significantly between countries, and we cannot be responsible for knowing the rules for each jurisdiction. We strongly advise researching your country\u2019s laws and regulations, as our research chemicals and peptides may not be legal in every country. By placing an order with Research Peptides Europe, you assume full responsibility for ensuring compliance with all applicable laws and customs regulations in your country.<\/p>\n

Please also note that we do not accept returns of any kind, including returns due to customs issues.<\/strong> Once a package is returned to us, we cannot restock the items, and therefore, we cannot process any return or refund in such cases.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there custom duty to pay?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, there are no import charges to pay. We ship from our European warehouse ensuring you receive your order without any additional custom duties. If you wish to request shipping outside of Europe please email us.<\/p>\n

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does shipping take? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t