{"id":304,"date":"2019-12-11T14:47:18","date_gmt":"2019-12-11T14:47:18","guid":{"rendered":"https:\/\/new.researchpeptides-europe.com\/peptide\/returns-and-refunds\/"},"modified":"2026-02-03T03:29:43","modified_gmt":"2026-02-03T02:29:43","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/tst.kathama.com\/da\/info\/returns-and-refunds\/","title":{"rendered":"Returnering og refusion"},"content":{"rendered":"<h4 id=\"toc\">Table of Contents<\/h4>\n<ul>\n<li><a href=\"#overview\">Oversigt<\/a><\/li>\n<li><a href=\"#payment-policy\">Payment Policy &amp; Correspondence<\/a><\/li>\n<li><a href=\"#shipping-options\">Shipping Options &amp; Estimates<\/a><\/li>\n<li><a href=\"#cold-chain\">Cold Chain \/ Ice Shipping<\/a><\/li>\n<li><a href=\"#processing\">Order Processing<\/a><\/li>\n<li><a href=\"#tracking\">Tracking Your Order<\/a><\/li>\n<li><a href=\"#returns-exchanges\">Returns, Exchanges &amp; Damaged Goods<\/a><\/li>\n<li><a href=\"#claims-process\">Claims &amp; Verification Process<\/a><\/li>\n<li><a href=\"#non-eligible\">Non-eligible Claims &amp; Exceptions<\/a><\/li>\n<li><a href=\"#shipping-returns\">How to Return (RMA) \u2014 Instructions<\/a><\/li>\n<li><a href=\"#final-sales\">Final Sale \/ No-Return Notice<\/a><\/li>\n<li><a href=\"#contact\">Kontakte<\/a><\/li>\n<\/ul>\n<h4 id=\"overview\">Oversigt<\/h4>\n<p>Research Peptides Europe (\u201cresearchpeptideseurope.com\u201d, \u201cwe\u201d, \u201cus\u201d, \u201cour\u201d) is committed to providing<br \/>a transparent shipping and returns process. This Shipping &amp; Returns Policy explains shipping options,<br \/>estimated delivery times, and how we handle damaged, defective, or incorrect orders. Please read carefully before placing an order.<\/p>\n<h4 id=\"payment-policy\">Payment Policy &amp; Correspondence<\/h4>\n<p>Betalinger er <strong>ikke behandlet direkte p\u00e5 hjemmesiden<\/strong>. After placing an order or inquiry,<br \/>customers must <strong>kontakt os via WhatsApp<\/strong> at modtage en <strong>unikt, sikkert, ordrespecifikt betalingslink<\/strong>.<br \/>All order-related correspondence (payment link, shipping updates, claims, RMA instructions) should be done<br \/>either via WhatsApp or by email to <strong>info@researchpeptideseurope.com<\/strong>. Using these channels enables<br \/>seresearch handling and tracking of communication.<\/p>\n<h4 id=\"shipping-options\">Shipping Options &amp; Estimates<\/h4>\n<p><strong>Standard (Flat-Rate) Shipping<\/strong>: Typically <strong>3\u201311 business days<\/strong> within Europe.<\/p>\n<p><strong>Ekspreslevering<\/strong>: Typically <strong>1\u20135 business days<\/strong> within Europe.<\/p>\n<p>Delivery times are estimates and may vary due to carrier workload or other external factors.<\/p>\n<h4 id=\"cold-chain\">Cold Chain \/ Ice Shipping<\/h4>\n<p>Temperature-sensitive products (e.g., certain peptides) may be shipped using Ice Shipping (cold-chain).<br \/>This maintains product stability in transit and may incur an additional fee. Customers will be advised<br \/>at checkout or via communications if Ice Shipping is recommended or required.<\/p>\n<h4 id=\"processing\">Order Processing<\/h4>\n<p>Orders are processed within <strong>1 day<\/strong> of receiving payment. Orders placed on weekends<br \/>or public holidays are processed on the next business day. During periods of high demand processing may take<br \/>longer; customers will be notified of any significant delays.<\/p>\n<h4 id=\"tracking\">Tracking Your Order<\/h4>\n<p>Once dispatched you will receive a shipping confirmation via WhatsApp and\/or email that includes a tracking<br \/>number and a link to monitor your shipment. Customers are responsible for providing a complete and accurate<br \/>delivery address. We are not responsible for packages lost or delayed due to incorrect address information.<\/p>\n<p>For DHL Packstation or similar services, ensure required numbers (Post Number, Packstation number, etc.) are<br \/>provided to avoid delivery failure.<\/p>\n<h4 id=\"returns-exchanges\">Returns, Exchanges &amp; Damaged Goods<\/h4>\n<p>Due to the biochemical nature of our products, <strong>all sales are final<\/strong> and products are non-returnable<br \/>except in the following limited circumstances:<\/p>\n<ol>\n<li>The product arrived damaged or defective, or<\/li>\n<li>We shipped an incorrect product (an item materially different from what you ordered).<\/li>\n<\/ol>\n<p>If any of the above apply, contact us immediately (see Claims &amp; Verification Process). After verification we will,<br \/>at our discretion, issue a replacement shipment or a refund.<\/p>\n<h4 id=\"claims-process\">Claims &amp; Verification Process<\/h4>\n<p>To initiate a claim for damaged, defective, or incorrect items:<\/p>\n<ol>\n<li>Contact us via WhatsApp and\/or email <strong>info@researchpeptideseurope.com<\/strong> within <strong>7 days<\/strong> of delivery.<\/li>\n<li>Provide your order number, a clear description of the issue, and photographic evidence showing the packaging and the product.<\/li>\n<li>We will review and may request additional information (photos, tracking details, or a short video).<\/li>\n<li>Upon verification we will either (a) arrange a replacement shipment, or (b) issue a refund to the original payment method or an agreed alternative.<\/li>\n<\/ol>\n<h4 id=\"non-eligible\">Non-eligible Claims &amp; Exceptions<\/h4>\n<p>Claims will <strong>not<\/strong> be accepted in the following situations:<\/p>\n<ul>\n<li>Carrier tracking marks the shipment as \u201cDelivered.\u201d Once carrier tracking confirms delivery we will presume successful delivery unless convincing proof of non-delivery is provided.<\/li>\n<li>Incorrect address details provided by the customer.<\/li>\n<li>Change of mind, buyer error, or products used\/altered after delivery.<\/li>\n<\/ul>\n<h4 id=\"shipping-returns\">How to Return (RMA) \u2014 Instructions<\/h4>\n<p>If a return is approved after verification:<\/p>\n<ol>\n<li>We will issue a Return Merchandise Authorization (RMA) and provide the return address and instructions via WhatsApp and email.<\/li>\n<li>Do not ship items back until you have an RMA number and instructions from us. Unauthorized returns may be rejected.<\/li>\n<li>Customers are generally responsible for return shipping costs unless we agree otherwise in writing.<\/li>\n<\/ol>\n<h4 id=\"final-sales\">Final Sale \/ No-Return Notice<\/h4>\n<p>Except for verified damaged, defective, or incorrect shipments, all sales are final and we do not accept returns or exchanges.<br \/>By purchasing, you acknowledge that products are supplied for in vitro research use only and agree to our no-return policy.<\/p>\n<h4 id=\"contact\">Kontakte<\/h4>\n<p>All payment-related actions and order communications should be made via WhatsApp (number provided on the Site) and\/or<br \/>email: <strong>info@researchpeptideseurope.com<\/strong>. Use these channels for shipping questions, claims, and RMA requests.<\/p>","protected":false},"excerpt":{"rendered":"<p>Table of Contents Overview Payment Policy &amp; Correspondence Shipping Options &amp; Estimates Cold Chain \/ Ice Shipping Order Processing Tracking Your Order Returns, Exchanges &amp; Damaged Goods Claims &amp; Verification Process Non-eligible Claims &amp; Exceptions How to Return (RMA) \u2014 Instructions Final Sale \/ No-Return Notice Contact Overview Research Peptides Europe (\u201cresearchpeptideseurope.com\u201d, \u201cwe\u201d, \u201cus\u201d, \u201cour\u201d)&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":5691,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-304","page","type-page","status-publish","hentry","description-off"],"_links":{"self":[{"href":"https:\/\/tst.kathama.com\/da\/wp-json\/wp\/v2\/pages\/304","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tst.kathama.com\/da\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tst.kathama.com\/da\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tst.kathama.com\/da\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tst.kathama.com\/da\/wp-json\/wp\/v2\/comments?post=304"}],"version-history":[{"count":0,"href":"https:\/\/tst.kathama.com\/da\/wp-json\/wp\/v2\/pages\/304\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/tst.kathama.com\/da\/wp-json\/wp\/v2\/pages\/5691"}],"wp:attachment":[{"href":"https:\/\/tst.kathama.com\/da\/wp-json\/wp\/v2\/media?parent=304"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}